Root Cause Analysis offers systematic analysis and resolution of incidents for a distributed mission critical customer environment.

RCA Benefits:

• Acceleration of problem resolution which leads to increased availability of the IT solution
• Reduces the number of resources involved in the root cause analysis process
• RCA is truly End-to-End working across different components – client, network, various SAP systems, database, storage and supports various technologies such as ABAP, Java and .NET
• Data gathered in RCA forms the foundation for monitoring and IT reporting
• Eliminate the need for third-party root cause analysis software