Integrated SAP Application Management Services (iSAMS)

SAP Application Management Services

ISAMS is the mainstay service offering of ERP Logic’s business Offerings. ISAMS enables our clients to focus on their core business, while enjoying higher-quality and more predictable services, better visibility through advanced service reporting, and much greater control over spending through enhanced demand management and work management techniques.

ISAMS is a multi-year arrangement under which ERP Logic deploys manages and enhances packaged or custom software applications through their complete lifecycles.

The typical scope includes application maintenance and enhancements, and often includes some level of new development.

ERP Logic takes a holistic view of the application and supports the overall needs of the business.

What is iSAMS
• iSAMS -Integrated SAP Application Management Services.

• Is a multi-year engagement Business Model.

• ERP Logic manages and enhances packaged or custom software applications through their complete lifecycles.

• Scope includes:-
-Application maintenance
-Application support
-Application enhancements

• Allow Client to enjoy higher quality & more predictable services and have better visibility through advanced service reporting and control over spending.

Objectives of iSAMS
• Reduce cost of Support Services.

• Improve quality of IT delivery.

• Convert fixed costs to variable costs, accommodating variability in demand for IT resources.

• Provide access to skilled resources.

• Minimize technology risk.

• Maximize access to current and evolving technologies.

• Deliver value-added services (e.g., application development, help desk) on a pay-for-results basis.

Benefits of iSAMS
• Redeployment of client personnel to higher-priority initiatives.

• Increased ability for client management to focus on core competencies.

• Improvement in business unit confidence.

• Refocus internal IT resources on other initiatives.

• Faster Implementation cycle time that mitigates risk and drives a shorter time to value.

• Avoid performance issues due to inability to hire or retain qualified resources; gaps in needed skills.

• Avoid disadvantages due to inability to upgrade technology within applicable time and cost constraints.