SAP Managed Services

ERP Logic’s SAP Application Management services (AMS) supports a round-the-clock follow the sun operation with functional and technical expertise leveraging an efficient on-shore and off-shore delivery model that improves the SAP solution-based landscapes and ensures an uninterrupted business operations and an ongoing productivity improvement in your organization in a cost effective manner.

Value Proposition:

  • Certified application support resources
  • Leverage offshore delivery model to keep the support costs predictable and transparent
  • Reduced risk, reliable and sustainable operations
  • Lowered Total Cost of Ownership (TCO)
  • Agility and flexibility to scale in order to align with changing business environments
  • Unmatched expertise that suits medium to large enterprises equally
  • Allows customer time and resources to focus on their core competencies

SAP Application Management Services (AMS):

  • Application support, BASIS and Security support, enhancements and bug fixes
  • Execution of Service Requests, Application Administration and Release Management
  • Roll outs, upgrades, extensions and migrations
  • Adding quick projects for new functionality
  • DBA support and system administration
  • Help desk services using SLA frameworks
  • 1st and 2nd level support
  • Monitoring and trouble-shooting daily/weekly/monthly jobs
  • Performance monitoring and tuning
  • Analysis & reporting
Features/PackagesBronzeSilverGoldPlatinum
Hours per month - Extra hours billed of current discounted overage rate +40 +40 +80 +120
SAP Help Desk Support Team Standard BH (M-F, 8am - 5pm) Standard BH (M-F, 8am - 5pm) On-call (24x7x365) On-call (24x7x365)
SAP based response and resolution
Defect Management System (JIRA)
SAP Functional Experts Core Modules Core Modules Core & Extended Core & Extended
Dedicated AMS Manager / Liaison
Monthly Utilization Report
Review Meeting Monthly Monthly Bi-Monthly Bi-Monthly
Support available onsite / offsite
Value For CustomersBronzeSilverGoldPlatinum
Provide supplement skill set not available in-house
Low investment / Flexibility
Reduced Overhead costs
Cost Effective Model
Target CustomersBronzeSilverGoldPlatinum
Customers having internal competency
Customers with no Internal functional capacity and require dedicated support